Certified Specialist Programme in Customer Service for Logistics Companies
-- viewing nowThe Certified Specialist Programme in Customer Service for Logistics Companies is a comprehensive certificate course designed to enhance the skills of logistics professionals. This program emphasizes the importance of delivering exceptional customer service, a critical factor in the highly competitive logistics industry.
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Course details
• Fundamentals of Logistics and Customer Service: Understanding the relationship between logistics and customer service, key logistics concepts and their impact on customer service.
• Effective Communication for Logistics Customer Service: Best practices for written, verbal and digital communication, handling difficult conversations and complaints.
• Supply Chain Management and Customer Service: Overview of supply chain management, identifying potential issues and implementing solutions to improve customer service.
• Logistics Operations and Customer Service: Analysis of logistics operations, identifying customer needs and implementing operational improvements for better customer service.
• Customer Service Metrics and Analytics for Logistics: Understanding and tracking key customer service metrics, interpreting data and making data-driven decisions.
• Technology in Logistics Customer Service: Overview of technology solutions for logistics customer service, including transportation management systems, warehouse management systems, and customer relationship management systems.
• Legal and Regulatory Compliance in Logistics Customer Service: Understanding and adhering to relevant laws and regulations, such as those related to transportation, trade, and data privacy.
• Change Management and Continuous Improvement in Logistics Customer Service: Implementing change management processes, leading continuous improvement initiatives, and adapting to changing customer needs and expectations in logistics customer service.
Career path
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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